- 969 Pine Street Grand Rapids, MI 49503
- +1-(314) 892-2600
- Wellbird@mail.com
These Terms & Conditions govern the use of our courier and logistics services. By booking or availing our services, the customer agrees to be bound by these terms. These conditions apply to all domestic and commercial shipments handled by our company unless otherwise agreed in writing.
We provide courier, cargo, and logistics solutions including transportation of documents, parcels, and goods via air, rail, and surface modes. Our services include pickup, handling, transportation, tracking, and delivery to the specified destination as per service availability.
All shipments are accepted on the basis of correct declaration by the sender. We reserve the right to refuse any consignment that:
The sender is responsible for proper packaging, sealing, and labeling of all shipments. We are not liable for loss or damage caused due to insufficient or improper packaging. Fragile or sensitive items must be clearly declared and adequately protected by the sender.
We aim to deliver all shipments within estimated timelines; however, delivery times are not guaranteed and may vary due to:
Delays do not qualify for automatic refund unless explicitly covered under a service agreement.
We do not accept shipments containing:
The sender is fully responsible for compliance with applicable regulations.
Our liability for loss or damage is limited and shall not exceed the declared value of the shipment or the compensation limits defined in our policy, whichever is lower. We are not responsible for indirect, incidental, or consequential losses including business loss or profit loss.
Insurance coverage is optional unless specifically requested and confirmed at the time of booking. Customers are advised to insure high-value shipments separately. Claims will be processed only if valid insurance coverage has been purchased.
All claims for loss, damage, or shortage must be reported within the stipulated timeframe from the date of delivery or expected delivery. Claims submitted after the deadline may not be entertained. Supporting documents such as invoice, proof of value, and shipment details may be required.
Shipments may be classified as undeliverable due to incorrect address, recipient unavailability, refusal to accept, or lack of proper contact information. Such shipments may be returned to the sender at applicable charges.
All charges must be paid as per agreed billing terms. We reserve the right to hold or delay shipments in case of pending payments. Additional charges such as storage, return, or re-delivery may apply where applicable.
We shall not be liable for delays or failure in performance caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, political disturbances, or government actions.
We provide shipment tracking facilities for customer convenience. While we strive for accuracy, tracking updates may sometimes be delayed or unavailable due to technical or operational reasons.
Customer information provided during shipment booking will be used solely for service execution, communication, and compliance purposes. We do not sell or misuse customer data and follow applicable data protection practices.
We reserve the right to modify, update, or revise these Terms & Conditions at any time without prior notice. Continued use of our services implies acceptance of updated terms.
By booking our services, the sender and recipient acknowledge that they have read, understood, and agreed to these Terms & Conditions in full.
